This is self-serve. Any Super Administrator on the district website can identify users with Multisite Access by visiting their profile.
When a user has Multisite Access, they appear differently in the admin interface — they carry a special badge on their profile, gain a site switcher in the header, and have certain fields synced across every site they can access. This article walks through how to recognize a Multisite Access user and how the synced behavior works.
For background on the feature, see Multisite Access Overview. For how to grant access, see Grant Multisite Access to a user.
The MSM badge
Open any user's profile from Users in the admin. Below their name and role badge (Super Admin, Website Admin, Standard User, or Minimal Access User), you'll see one of two states:
MSM badge present — this user has Multisite Access. They can sign in once on the district website and switch between every site they've been granted access to.
No MSM badge — this user only has access to the current site. Their account does not exist on other websites in your district.
Note on the "MSM" name. "MSM" stands for the original feature name (Multisite Management). The feature is now called Multisite Access in the dashboard, but the badge label still reads "MSM" in the admin. They mean the same thing.
The Multisite Access tab on the user profile
A user with the MSM badge has two tabs on their profile:
Site Privileges — the user's site-wide access level on the current site (Super Administrator, Website Administrator, Standard User, or Minimal Access User).
Multisite Access — a table of every website in the district, with the user's current access level on each site. This is where you grant, change, or remove access on other sites.
For a complete walkthrough of the Multisite Access tab, see Grant Multisite Access to a user.
The site switcher
Users with Multisite Access also see a site switcher in the admin header — a dropdown that lets them jump to any other site they've been granted access to without logging out and back in.
To use it, click the site name dropdown at the top of the admin and choose Navigate to another site. A list of every accessible site appears, with a search field at the top for filtering by name. Clicking a site logs the user straight into that site's admin with their existing session.
If a user does not see this dropdown, they do not have Multisite Access — even if they exist as a separate user account on multiple sites independently.
Synced profile fields
A core part of Multisite Access is that certain profile fields are synced across every site the user can access — so the user keeps one identity, no matter which site they're working on.
Synced fields update everywhere the moment a Super Administrator changes them on any one site:
Username — the login name. Always the same on every site.
Email address — used for password reset and Edlio notifications.
First name, last name — the user's display name.
Password — set once, valid on every site.
Account-lock status — if locked on one site (e.g., after repeated failed sign-in attempts), the lock applies across all sites until cleared.
Fields that are NOT synced — these are per-site, set independently on each site:
Site-wide access level on each site (Super Administrator, Website Administrator, Standard User, Minimal Access User, or No Access).
Staff directory placement — whether the user appears in the staff directory, in which category, with what bio and photo. Each site has its own staff directory.
Group memberships — Target Lists, password-protected area access, and category-level permissions are local to each site.
For full sync rules including what happens when an account is created, deleted, or has its email changed, see Manage Multisite Users for Districts.
Related articles
Multisite Access Overview — what the feature is and how it works.
Grant Multisite Access to a user — per-site and bulk workflows for granting access.
Manage Multisite Users for Districts — full sync rules, password resets, and cascade behavior.
Need help?
For technical help or questions about Multisite Access, open a ticket via Edlio Support's Eddy AI assistant. See Getting Help for the full walkthrough.
For account, contract, or billing questions, email [email protected].