Overview
Multisite Management allows district administrators to navigate between school site dashboards without logging in multiple times. This article explains how user permissions work with Multisite Management and the special restrictions that apply when managing users with these advanced privileges.
Who Can Manage Users with Multisite Access?
Administrators can manage users with multisite access, but certain actions are restricted because these changes affect connected users across multiple sites.
User Profile Information
MSM Synced Fields
Some user profile information is synchronized across all connected sites to maintain consistency. These fields are marked as "MSM Synced" in the interface.
Synced fields include:
Username
Title or Honorific
First Name
Middle Name
Last Name
Email
Phone
Cell Phone
Fax
Address (Street, City, State, ZIP, Country)
Outside Website
Important: Synced fields can only be edited by:
A user with Super Administrator access at the district level
The user themselves
Non-Synced Information
The following information is not synchronized between connected users:
Profile photo
Other profile fields not listed above
Account Management Restrictions
User Lock/Unlock
Users with multisite access can only be locked/unlocked from the district site
Only Super Administrators can perform this action
When locked/unlocked, all connected users are affected simultaneously
Password Reset
If a multisite user is locked out due to incorrect password attempts, they are locked out from all connected sites
Password resets can be initiated from the district site or any connected school site
Only district Super Administrators can manage the "force password reset" state
Google/Microsoft SSO users are exempt as their authentication is handled externally
Enable/Disable or Delete User
At the district level:
When a multisite user is enabled, disabled, or deleted at the district level, all connected users are affected
Only Super Administrators can perform these actions
At the school site level:
When these actions are performed at a school site, they only affect that specific site's user
Any administrator with proper permissions can perform these actions at the school level
Troubleshooting
User Without MSM is Treated Like an MSM User
Sometimes a user who has had multisite privileges revoked still has connected users in the system. This prevents normal editing and is identified by:
The MSM badge appears on their profile page but not in the User Management list
Resolution options:
Temporarily grant MSM privileges, have the user disconnect all sites via Manage Websites, then remove MSM privileges
Delete all connected users from each school site