Resetting your password: On your admin login screen, click "Create or Reset Password" below the login fields. Enter your username or the email address associated with your account and click Send Email. Check your inbox for the reset link and instructions. Step-by-step walkthrough: I don't remember my password.

Forgot your username: Click "Create or Reset Password", enter your email address, and click Send Email. The system will email your username and reset instructions to your registered email address. Step-by-step walkthrough: I don't remember my username.

First time logging in or received an invite? If your school or district recently invited you, you will receive an invitation email containing a link to set your password and access your account for the first time. For instructions on activating your account from an invitation email, read App Login - Accepting Invite.

Not receiving the email? Check your spam or junk folder for messages from [email protected]. If you still don't see it, your account may be registered under a different email address, or your local school administrator may need to trigger the reset link for you.

"Weak Password Detected": If you see this notification when logging in, our security system detected that your current password no longer meets Edlio's security requirements. Follow the on-screen prompt to create a new, unique password. Learn more: Weak Password Detected.

Password Not Working / Case Sensitivity: Passwords are case-sensitive. Verify that Caps Lock is off and that there are no accidental spaces before or after your username or password. Learn more: Why is my password not working?.

Locked Accounts: If you enter an incorrect password too many times in a row, your account may be locked out for security. Contact a Website Administrator at your school to restore your access or send a reset email.

Changing an Existing Password: If you are already logged in and want to update your password, navigate to your Profile section and choose Actions → Change Password. Step-by-step guide: Change my password.

Best Practices: Passwords must be at least 12 characters long and include numbers, symbols, and uppercase letters. Read Best Practices for Passwords.

Navigate to User Management in your CMS dashboard.

Find the user in the list, click the three-dot kebab menu (...) to the right of their name, and select "Email Password Reset Link".

Confirm in the prompt. The user will be moved to the "Requires Password Reset" group until they finish setting their new password. Complete guide: Reset a user's password.

For sending or resending invitation links in bulk across multiple staff members, see Send / Reset Invitations.

Sign in using your school button: Click the Sign in with Google or Sign in with Microsoft button on your admin login screen.

Password or account issues: If you cannot log into your Google, Microsoft, or district portal account, please contact your district IT department or school website administrator for assistance.

Missing "Sign in with Google" button: If the Google sign-in button is missing or replaced by an empty space, an ad blocker or browser extension is likely hiding it. Read Sign in with Google button is missing and ensure your ad blocker allowlists your admin site.

How to set up Single Sign-On for your district: If your school or district wants to configure single sign-on to streamline staff logins and enhance dashboard security:

Check System Status: Visit status.edlio.com to verify if any system-wide updates or outages are underway.

Edlio Support: If you are unable to access your admin site, you can contact Edlio Support by phone at +1 877 356 4737 (USA) or +1 833 302 0078 (Canada). If you can log into your dashboard, click the Eddy chat icon in the bottom-right corner to open a support ticket immediately. Learn more: Getting Help: Complete Guide to Edlio Support.