Steps to Reset a Password
Step 1: Access the Reset Option
Go to the User Management page
Find the staff member who needs a password reset
Click on the three dots (...) to the right of their name
Select "Email Password Reset Link" from the dropdown menu
Step 2: Confirm and Send the Reset Link
A confirmation pop-up will appear
Review the warning message that explains the user won't be able to log in until they reset their password
Click "Send" to confirm and send the reset link
Step 3: Verify Reset Status
After sending the reset link:
The user will be moved to the "Requires Password Reset" group
They will remain in this group until they complete the password reset process
What Happens Next
The user will receive an email with instructions and a link to reset their password
Until they complete the reset process, they will not be able to log in to the CMS
Once they set a new password, they will return to their normal user group
Important Notes
The reset link is typically valid for 24 hours
Make sure the user has access to the email address associated with their account
If the user doesn't receive the email, check spam folders before sending another reset link