💡 Best-Practice Adoption Tip — Self-Serve Password Resets: Remind staff members that they can initiate their own password reset at any time by clicking "Forgot Password?" on the admin login screen. Administrator-initiated resets are ideal when an employee is unsure of their registered email address or username.

🔒 Password Privacy & Security:
Can administrators or Edlio staff see an existing user's password? No. For security and compliance, all passwords in Edlio are one-way encrypted and stored securely. Passwords can never be viewed, retrieved, or spoken by anyone—including school administrators, Super Admins, and Edlio Support engineers. If a user does not know their password, it must be reset.

💡 Best-Practice Adoption Tip — Pre-Training Reset Playbook: When preparing for an all-staff professional development day or faculty onboarding, prevent meeting delays by having your Website Administrator review User Management beforehand. You can proactively send password reset links or resend account invitations to new staff members so everyone is authenticated and ready before the session begins.

⚠️ Single Sign-On (Google / Microsoft) Consideration: If your school utilizes Single Sign-On (Google SSO, Microsoft SSO, or LDAP), users do not maintain a separate Edlio password. Their passwords are managed directly by your district's IT identity provider. Resetting an Edlio password only applies to direct Edlio credentials.