š” Best-Practice Adoption Tip ā Role Hierarchy Check: Remember that in the Edlio CMS permission model, Super Administrators manage Website Administrators, while Website Administrators manage Standard Users. If you cannot edit, elevate, or delete another administrator account, verify whether your account has Super Administrator authority.
Login, Passwords & Authentication
Why is the Save button grayed out when creating or editing a user?
Why is the Save button grayed out when creating or editing a user?
If the blue Save button remains disabled when creating a new user or updating an existing profile, check all profile tabs for orange alert indicators or validation errors:
Password validation: Passwords must meet district complexity standards (minimum length, mixed characters) and cannot contain forbidden terms like your username, school name, or common patterns.
Username conflicts: Usernames must be unique across your site. If another user (active or disabled) uses that username, the form will not save.
Required fields: Ensure First Name, Last Name, Username, and Email Address are all filled in properly.
User Type selection: On the Site Access tab, ensure a User Type is chosen.
I cannot access my Two-Factor Authentication (2FA) code
I cannot access my Two-Factor Authentication (2FA) code
After replacing or resetting your mobile device, your existing two-factor authentication (2FA) cannot be automatically transferred. You must remove the current 2FA registration to set it up anew. Contact a school or district Super Administrator to reset 2FA on your profile. If you are the sole Super Administrator, our Support Team can assist with resetting your 2FA credentials after identity verification.
I am trying to add a new user, but I get a message saying the email is already in use
I am trying to add a new user, but I get a message saying the email is already in use
If you receive an error that an email address is already in use:
Check Active Users: In Site Management > User Management, search for the email address to see if the user is already active.
Check Disabled Users: Click the Filter button, select Disabled Users from the dropdown, and search for the email address.
Re-enable the Account: If the user is found under Disabled Users, click the action menu (ā®) next to their name and select Enable User. This restores their access without creating duplicate profiles.
My user is not receiving the password reset email
My user is not receiving the password reset email
If a staff member does not receive their password reset email:
Single Sign-On (SSO / LDAP / Google / Microsoft Entra ID): If your district authenticates staff through Google SSO or Microsoft Entra ID (Office 365), users do not have a separate Edlio CMS password. They must sign in using the Sign in with Google or Sign in with Microsoft buttons on your login screen. Requesting an Edlio password reset for an SSO-managed account will not generate an email or may disrupt SSO synchronization.
Spam & Junk Filters: Have the recipient check their Spam, Junk, and Quarantine folders for an automated message from Edlio.
Manual Admin Reset: As an administrator, you can open their user profile in User Management and manually assign a compliant temporary password, then instruct the staff member to log in and change it immediately.
Roles, Permissions & Multisite (MSM)
How can I elevate a user to be a Website Administrator?
How can I elevate a user to be a Website Administrator?
Only Super Administrators can elevate staff accounts to Website Administrators. To elevate a user:
Log in with a Super Administrator account.
Go to Site Management > User Management.
Click the user's name to open their profile.
Navigate to the Site Access tab.
Under Site-wide Access, select Website Administrator.
Click Save.
Why can't I edit or delete another user's account?
Why can't I edit or delete another user's account?
This restriction occurs when the target account has Website Administrator or Super Administrator privileges. In the Edlio CMS security architecture, only Super Administrators can modify, demote, or delete Website Administrator accounts. Website Administrators cannot edit other Web Admins and are restricted to managing Standard User and Minimal Access accounts only.
If you are a Website Administrator and need to remove a departing administrator, have your district Super Administrator perform the update.
Why can't I see the Multisite Management (MSM) tab or switch between school sites?
Why can't I see the Multisite Management (MSM) tab or switch between school sites?
Multisite Management allows users to administer multiple campus websites under a single district organization. If you cannot access or grant multisite permissions:
District Site Requirement: Multisite permissions can only be granted from the District website dashboard by a district Super Administrator. Child school dashboards do not host the Multisite delegation tab.
Legacy "Admin" Username: The legacy default account (Username: Admin) on pre-August 2023 sites lacks Multisite capabilities. Contact Edlio Support to upgrade your district to Multiple Super Admins.
Linked School Status: If a specific school campus does not appear in your site switcher dropdown, contact Edlio Technical Support to verify that the school's account is linked to your district hierarchy.
How can I give a standard user access to edit a specific page or section?
How can I give a standard user access to edit a specific page or section?
In Edlio CMS, page editing permissions are assigned at the section level rather than individual sub-pages:
Go to Site Management > User Management.
Click the staff member's name to open their profile.
Click on the Categories & Sections tab.
Locate the target category and check Edit Access next to the specific section(s) the user should manage.
Click Save.
What if our school no longer has an active Super Administrator?
What if our school no longer has an active Super Administrator?
If your sole Super Administrator has departed and no current staff member holds Super Admin credentials, regular Website Administrators cannot elevate themselves. Contact Edlio Support to designate a new Super Administrator:
Open an Eddy support ticket or email [email protected].
Include your school or district name, website URL, the full name and email address of the designated Super Administrator, and verification of authorization (principal or district superintendent sign-off).
Once confirmed, Edlio Support will grant Super Administrator privileges to the designated account.