Answers to common questions about configuring, organizing, and managing the Edlio CMS Staff Directory and departmental staff rosters.
đĄ Best-Practice Adoption Tip: When visitors search for department-specific teams (like Athletics, Guidance Counselors, or Special Education), create a dedicated page under that department's section with an automated Staff Block filtered by Position or User Type. This keeps departmental contact info right where parents look, without requiring manual directory maintenance.
How does "Group staff by User Type" work?
The Group staff by User Type option is available for all customers under Site Management > Staff Directory > Directory Options. Setting Group staff by to User Type organizes your main staff directory (/apps/staff/) under clean role headings populated directly from User Management:
School Administrators: Users designated with administrative oversight.
Teachers: Staff assigned the Teacher role with class management permissions.
Other Employees: Support staff, specialists, and operational personnel.
This option is fully compatible with modern CMS features and can be used concurrently with Staff Blocks on content pages.
Can I use Group by User Type and Staff Blocks at the same time?
Yes. You can group your main staff directory by User Type while simultaneously embedding custom Staff Blocks on individual content pages (such as departmental or athletic pages). Staff Blocks can also be independently configured to filter by specific User Types or job Positions.
Can I create custom categories (like Cafeteria, Security, or Departments) in the main staff directory?
In the automated main Staff Directory (/apps/staff/), grouping is structured around system User Types (School Administrators, Teachers, and Other Employees). You can group by User Type or display a single roster sorted alphabetically.
To create custom departmental categories or specialized rosters (such as Grade 5 Teachers, Custodial Staff, or Counseling):
Create a new page or navigate to an existing section page under Pages (e.g., Student Services > Counseling Team).
Click Add Page Block and select Staff.
Choose Display staff with these attributes to automatically pull staff matching specific Positions or User Types, or manually select the exact individuals.
How do I add or remove someone from the directory?
Staff Directory visibility is controlled per user in User Management:
Navigate to User Management and click on the user's name.
In the Site Access tab, locate the Staff Directory toggle.
Toggle the setting On to display the user, or Off to hide them from the public directory.
I added a new staff member in User Management. Why aren't they showing up in the directory?
If a newly created staff account isn't appearing on your public staff directory (/apps/staff/), check the following four settings:
User Type is assigned: In User Management > Edit Profile > Site Access, verify that at least one of the School Staff boxes is selected (School Administrators, Teachers, or Other Employees). Unchecked users are kept private from the directory.
Account is active: Confirm the user account is active and has not been disabled or locked out.
Matching Page Block attributes: If you are viewing a specific department page using a Staff Block (e.g. Science Department), make sure the staff member's exact Position or User Type is included in that block's filter rules.
Allow 3â5 minutes for cache refresh: Directory rosters update across public servers within 3 to 5 minutes. Try refreshing the page or checking in an incognito/private browser window.
Does the CMS website Staff Directory sync to the Edlio Mobile App?
No. The Edlio CMS website Staff Directory and the Edlio Mobile App Directory are completely independent systems:
Website Staff Directory: Populated from CMS User Management accounts.
Mobile App Directory: Populated via your Student Information System (SIS) integration or App Dashboard people uploads, and organized into custom Folders under Features > Directory in the Edlio App dashboard.
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