This is a legacy feature only available in Canada. For customers in the United States, please refer to Broadcasts.
You can view the status of individual calls within each set of voice messages by selecting the "Recipients" option from the options drop-down.
Status codes for each individual call are listed as shown below:
Possible Status Codes include:
Completed
No-answer
In Progress
Busy
Error
"Blank"
Completed:
The call was picked up by either a human or by voicemail.
This status will be shown even if no voicemail gets left on the receiving end. This is a result of some voicemail configurations that require a key press in order to leave a voicemail. In that case, you will see a "Completed" status, but no voicemail.
The delivered message may be preceded by a long pause before beginning the recorded message. Our system starts by waiting for a human or voicemail greeting to begin, then waits for it to end before starting the message. If our system doesn't hear a voice, be it a human or a machine, it will wait the designated Timeout value of 30 seconds before beginning the message.
No-answer:
The number was dialed but no one answered before the Timeout value of 60 seconds has elapsed.
In Progress:
The call is in queue to be processed.
Busy:
The number was dialed and received a busy signal.
Error:
This code is reported for a variety of reasons. These reasons include but are not limited to:
The target number is an international number. At this time international calls are not supported.
The target number has opted out of voice messages from Edlio Voice Messaging.
"Blank":
This code is usually a result of a malformed or invalid phone number. This appears as an empty status code on your admin site and doesn't actually show the word "Blank".