Site logo and header image
Your site logo and header image are part of your site's design — they're set up when your Edlio site is built and aren't editable from the CMS admin. To change them, you'll need to submit a support ticket through Eddy.
ℹ️ Logo and header changes require a support ticket. These elements are part of your site theme and aren't self-serve at this time. Continue reading for what to include in your ticket.
What counts as logo or header
Site logo — the school or district logo that appears at the top of every page (typically in the top-left of the header). The footer logo is the same as the header logo — they're rendered from the same theme asset, so a logo update applies to both at once.
Header image — the wide image, banner, or background that runs across the top of your site.
Note: Hero Shuffles and Featured Videos at the top of the homepage are self-serve features — see "What you CAN edit yourself" below.
Common reasons to update
Rebrand or new logo design
School name change or merger
New academic year refresh
Anniversary or special-occasion variant
Fixing a logo that's blurry, pixelated, or rendering incorrectly
How to request the change
Open a support ticket through Eddy, Edlio's AI support assistant. For the full ticket-submission walkthrough, see How to submit a support ticket via Eddy.
Include in your ticket:
Your school or district name and website URL
What you want changed — logo, header image, both, etc.
The new image file(s) — attach to the ticket if possible
Where it should appear — all pages, homepage only, specific section, etc.
Any deadlines — board meeting, public announcement, school year start, etc.
Image specifications
To minimize back-and-forth, prepare your image with these guidelines:
Format: PNG with transparent background is preferred for logos (works on any header color); JPG is fine for header photos.
Resolution: Provide a high-resolution version (at least 2x the size it will display) so it looks crisp on retina/high-DPI screens.
Aspect ratio: If you can, match the aspect ratio of the current logo or header so it fits the same space. (Look at your current site to see the dimensions.)
File size: Keep under 1 MB if possible. Compress with a tool like TinyPNG before sending.
Vector source (SVG, AI, EPS): If you have a vector original of your logo, send that as well — it's the most flexible format for the support team to work with.
What you CAN edit yourself
While the logo and main header image require a ticket, several homepage elements that often appear near the top ARE self-serve:
Hero Shuffle (rotating banner with images, captions, and links) — see Shuffles.
Featured Video (homepage video) — see Make a video featured.
Spotlight Messages (announcement bar/popup) — see Spotlight Messages.
Site Navigation (menu items) — see Site Navigation.
Top bar Links (quick links, social icons set up as Links) — see Links Overview.
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