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Manage social media icons and feeds

Understand the three social media surfaces on Edlio websites: self-serve Links, theme-locked icon bars, and theme-baked feeds.

Social Media on Your Edlio Website

Social media integration on an Edlio school website falls into three distinct surfaces. Understanding which surface you are managing determines whether you can update it self-serve or whether design assistance is required:

  • 1. Social Media Icons Configured as "Links" (Self-Serve): Located in your website header, top navigation bar, quicklink row, or footer. You can edit URLs, swap platform icons, reorder, or add new profiles at any time directly in your CMS admin.

  • 2. Social Media Icons Hard-Coded in Your Theme Design: Custom-styled icon bars hard-coded into the website graphic skin. Modifying these requires an Eddy design support ticket.

  • 3. Embedded Social Media Feeds (ALWAYS Theme-Baked): Live interactive social widgets or grid walls (especially Instagram) embedded directly into your homepage design. Connecting new accounts, refreshing API tokens, or updating handles requires Technical Support assistance via Eddy.

If your school's header, footer, or homepage links bar uses Edlio's native Links feature, you can update your social media links yourself:

  1. Sign into your Edlio CMS admin panel.

  2. Navigate to Site Management > Settings > Links (or select Links from the dashboard menu).

  3. Locate the link row for the social network you wish to update (Facebook, Instagram, X/Twitter, YouTube, LinkedIn).

  4. Click the link title to edit the target URL, select an updated icon, or toggle visibility.

  5. Click Save to immediately update your public website.

CMS Links Settings for Social Media Icons

💡 Best-Practice Adoption Tip: Always verify that social media links open in a new browser tab so visitors do not lose their place on your school website. Check that URLs include full secure prefixes (e.g., https://instagram.com/yourschool) to ensure proper routing across mobile and desktop browsers.

Theme-Locked Social Icons & Embedded Feeds

If you check the Links manager and do not see your header or footer social icons listed, they are hard-coded into your site design theme. To update handles or report a broken feed, open a support ticket through Eddy, Edlio's AI support assistant, and include:

  • The exact URL of your school website.

  • The location of the icon or feed (e.g., "Top-right header" or "Footer link bar").

  • The new social profile URL or handle to be linked.

Troubleshooting Homepage Social Feeds ("Not Available" or Broken Grid)

If an embedded social media feed on your homepage displays "Not available", "Profile may have been removed", or an empty grid, this is caused by third-party API token expiration:

  • Why this happens: Social networks (especially Meta for Facebook and Instagram) periodically expire authorization tokens for embedded website widgets every 60–90 days for account security.

  • How to resolve: Because embedded homepage feed widgets are theme-integrated, token refreshes cannot be performed directly in CMS Links settings. Open a support ticket with Eddy (or email [email protected]) with your school website URL and social profile link. Technical Support will regenerate the feed connection key immediately.

💡 Best-Practice Adoption Tip — Self-Serve Social Feeds in the Mobile App: For zero-maintenance social media streaming, utilize the Edlio Mobile App Social Feeds. School app administrators can authorize and renew Facebook, Instagram, and X feeds self-serve at any time directly under News > Settings > Feeds without waiting on Support tickets!

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