Overview and Management
The "Email & Phone Activity" feature in the Edlio Mobile App provides detailed analytics on your organization's communication metrics. This guide explains how to access, interpret, and leverage these analytics to optimize your communication strategy. You can unsubscribe and resubscribe users to phone and email channels here.
Accessing Email & Phone Activity
Log in to your EdlioApp admin panel at edlioapp.com
2. Navigate to Mass Communication on the dashboard
3. Click Email & Phone Activity from the Mass Communication dashboard
Understanding the Activity Dashboard
The Email & Phone Activity dashboard presents a comprehensive overview of your communication metrics:
Channel tabs - Toggle between Email, Text, and Voice statistics
Summary metrics - View key performance indicators at a glance
Email Activity Metrics
The Email tab displays the following key metrics:
Date: When the message was sent
Event: Content of the message
Creator/Actor: Author of the message
Status: Outcome of message
From here you can unsubscribe and resubscribe users from the email channel using the button in the top right hand corner
Phone (Voice/Text) Activity Metrics
Phone Activity will open to the Text tab. Please note you can tab over to Voice when needed.
The Text/Voice tab shows statistics for automated voice calls:
Date: When the message was sent
Event: Content of the message
Creator/Actor: Author of the message
Status: Outcome of message
From here you can unsubscribe and resubscribe users from the channel using the button in the top right hand corner