Overview and Management
The "View Messages" feature in the Edlio Mobile App allows you to track, monitor, and analyze all messages sent through the platform. This comprehensive guide covers how to access and interpret message reports, providing insights into delivery performance and recipient engagement.
Accessing Message Reports
Log in to your EdlioApp admin panel at edlioapp.com
2. Navigate to Mass Communication on the dashboard
3. Click View Messages from the Mass Communication dashboard
Understanding the Messages Dashboard
The View Messages dashboard provides an overview of all messages sent through your Mass Communication System:
Search bar - Find specific messages by name, content, or date
Message list - Shows all messages with key information:
Message name
Creator
Status
Send date/time
Action buttons
Pagination controls - Navigate through multiple pages of messages
New Message button - Create a new message directly from this screen
Monthly Totals button - View aggregate messaging statistics
Interpreting Message Status
Each message displays a status indicator:
Draft - Message saved but not yet sent
Scheduled - Message set to send at a future date/time
Sending - Message currently being distributed
Sent - Message successfully delivered
Failed - Message encountered delivery problems
Canceled - Scheduled message canceled before sending
Viewing Detailed Message Reports
To access detailed information about a specific message:
Locate the message in the list
Click the message name or the view (eye) icon
3. The detailed report includes:
Message overview (name, channels, targets, content)
Send date and time
Delivery statistics by channel
List of recipients
Error details (if applicable)
Working with Message Reports
Key actions you can take with messages:
View details - Click on the message name or view icon
Duplicate - Use the copy icon to create a new message based on an existing one
Delete - Remove a message from the system (this does not recall sent messages)
Cancel - Stop a scheduled message from sending (only available for scheduled messages)
Export - Download delivery data as a CSV file (if available)
Monthly Totals Report
The Monthly Totals feature provides aggregate messaging statistics:
Click the Monthly Totals button on the View Messages screen
2. Select a date range or choose a pre-defined period
3. View usage statistics:
Total messages sent
Breakdown by channel (App, Email, Text, Voice, Social)
Success and failure rates
Advanced Features & Tips
Analyzing Delivery Performance
Get deeper insights into your messaging effectiveness:
Channel comparison:
Compare delivery rates across different channels
Identify which channels perform best for your audience
Adjust your channel strategy based on performance data
Customizing Report Views
Tailor the View Messages display to your needs:
Filtering:
Use the search bar to filter by message name, sender, or status
Filter by date range to focus on specific time periods
Filter by channel to see only messages sent through certain methods
Sorting:
Click column headers to sort the message list
Sort by send date to see newest or oldest messages
Sort by status to group messages by their current state
Display customization (if available):
Adjust the number of messages shown per page
Configure which columns appear in the message list
Save your preferred view settings
Interpreting Delivery Metrics
Understand what the numbers mean:
Delivery rate:
Percentage of messages successfully sent to recipients
Calculation: (Delivered messages ÷ Total attempted) × 100
Industry benchmark: 95%+ is considered good
Bounce rate (for email):
Percentage of messages that couldn't be delivered
Types: Hard bounces (permanent issues) vs. Soft bounces (temporary issues)
Industry benchmark: Under 2% is considered good
Exporting and Analyzing Data
Extract report data for further analysis:
CSV export:
Click the "Export" button on detailed message reports
Choose which data to include in the export
Download the CSV file to your computer
External analysis:
Import CSV data into spreadsheet software
Create custom visualizations and graphs
Perform trend analysis over time