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Pages FAQs

Frequently Asked Questions regarding Pages

General

How can I add items to the page's side menu?

When you're editing a page, the menu on the side is the Section Menu. It lists every page in the current section and stays consistent as visitors move between pages in that section. You don't add items directly to the side menu — items appear there automatically when you create new pages or add page-links inside the same section.

How can I add items to the section menu?

To add an item to the Section Menu, create a new page (or add a page-link to an existing page) within the same section. Any page you add to that section automatically appears in the Section Menu.

To reorder items, use the 6-dot drag handle (⋮⋮) on the left of each page row — see Reorder items in the section menu. To nest a page as a sub-item under a parent (creating a sub-menu), use the page row's Action menu (⋯) and choose Make sub item — see Creating Sub-menus for Page Sections.

Why is my code being removed from the Source Code page option?

For your security, our system automatically reviews embed code to protect against potential vulnerabilities. If you find that portions of your embed code have been filtered out during implementation, this is part of our proactive security measures designed to safeguard your site and its visitors.

If you need help implementing specific embed code that's being filtered, open a ticket via Eddy with the complete embed code you'd like to use — the Edlio Support team will work with you to safely implement your integration while maintaining appropriate security standards.

Why isn't my code working when added to the Source Code page option?

Third-party embed codes may not function properly when implemented through our source code editor due to platform security measures and compatibility requirements. To resolve this, first verify with your code provider that you're using their recommended implementation method for similar platforms.

If issues persist, open a ticket via Eddy with the complete, unmodified embed code and the provider's installation documentation attached.


Page Blocks

What blocks can I add to a page?

Click + Add in the main content area or side area of a page to open the Add Page Block modal. You'll see 10 block types:

  • Content — rich text, headings, images, embedded media

  • Photos — single photos or photo collections

  • Files — downloadable documents

  • Supply Lists — classroom/department supply lists

  • Buttons — labeled buttons that link to URLs

  • Links — a topic from the Links feature, displayed as a list or buttons

  • News — a feed pulled from a news category

  • Events — events pulled from a calendar

  • Staff — a curated list of staff members

  • Staff Block — a searchable directory-style block

Why doesn't the Hero zone show all 10 block types?

The Hero zone at the top of a page has a smaller set of 5 block types: Content, Photos, Section Menu, Buttons, and Links. The remaining blocks — Files, Supply Lists, News, Events, Staff, Staff Block — are page-body only and don't appear in the Hero zone Add Block modal.

If you want News, Events, or a Files block to appear near the top of the page, add it to the main content area below the Hero zone.

Why don't I see News and Events options on my Personal Page?

News and Events blocks are available on Category Pages only — not Personal Pages (such as teacher classroom pages). This applies to all page blocks on Peronsal Pages. For teachers that want to share News and Events with your classroom, check out our Newsletters!

Can I align my Buttons or Links blocks?

Yes. Button blocks support left, center, or right alignment in the Button Block Settings (gear icon). Links blocks with the Buttons layout also support left/center/right alignment under Menu Style settings. Center is the default in both cases.

See Add buttons and Add link blocks for the full settings walkthroughs.


Page Layouts

What page layouts are available?

There are 5 page layouts, all of which include a Hero zone at the top and a full-width zone at the bottom:

  • Full width — single column, full width through the middle of the page

  • 50/50 — two equal columns

  • 25/75 — narrow left column, wide right column

  • 75/25 — wide left column, narrow right column

  • 33/33/33 — three equal columns

Set the default layout for new pages in Settings → Pages. Individual pages can override the default. All layouts adjust responsively for phones and tablets — columns stack appropriately on small screens.

What happens to my existing pages if I change the default layout?

Changing the default layout in Settings → Pages only affects future pages. Existing pages keep their current layout unless you explicitly apply the change. Use the Change existing pages to match default layout button in Settings → Pages to apply the new default to all existing pages.

Important: switching a page to a different layout may hide content that won't fit the new layout (for example, blocks in a third column when moving to a 50/50 layout). Review your pages after a bulk change.


Publishing and Managing Pages

What's the difference between Save Draft and Publish?

When you edit a page, you have a two-stage flow:

  • Save Draft stores your changes without making them visible to the public. You can come back, refine, and continue editing.

  • Publish makes the saved changes live on your public site.

If you're partway through a long edit or want a colleague to review before launch, use Save Draft. When everything looks right, click Publish.

What can I do from the page Actions menu?

Each page row in the Pages list has an Actions menu (the kebab ⋯ icon on the right). Options include:

  • Edit — open the page editor

  • Make sub item / Make parent item — change hierarchy in the section menu

  • Preview — see the page as it will appear publicly

  • Public View — open the live page in a new tab

  • Add to Site Navigation — surface the page in your main nav

  • Publish History — see prior published versions

  • Unpublish — take the page off the public site without deleting

  • Copy — duplicate the page

  • Move — relocate the page to a different section

  • Delete — permanently remove the page


Public Site Display

Can I shorten a page URL?

Yes - you can customize each page's friendly URL setting by using the Redirects feature.

For administrators managing many shortened URLs, we strongly recommend the Redirects feature: it gives you central control in one dashboard, eliminates the need to modify individual page settings when URL strategies change, and produces shorter overall URL structures.

I deleted or unpublished pages, but they still show up in our site's search.

If outdated content is still appearing in search results — for example, unpublished or deleted pages — your site's search index may need a refresh.

To request a reindex, open a ticket via Eddy. Include the specific pages still appearing in search and the date you removed or unpublished them — that detail helps the Edlio Support team prioritize and scope the reindex.

I published a page, but I'm getting a 404 not found message.

If a published page returns a 404 "Not Found" error, the most common cause is an unpublished parent section. In our content management system, publishing status flows downward — when a section is unpublished, all pages within it inherit that unpublished status regardless of their individual publish settings.

To fix this, navigate to the parent section containing your page and verify its publication status. Publishing the parent section restores access to all properly published pages within it without requiring changes to the individual pages themselves.

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