General
How can I add items to the page's side menu?
How can I add items to the page's side menu?
When you're editing a page, the menu on the side is the Section Menu. It lists every page in the current section and stays consistent as visitors move between pages in that section. You don't add items directly to the side menu — items appear there automatically when you create new pages or add page-links inside the same section.
How can I add items to the section menu?
How can I add items to the section menu?
To add an item to the Section Menu, create a new page (or add a page-link to an existing page) within the same section. Any page you add to that section automatically appears in the Section Menu.
To reorder items, use the 6-dot drag handle (⋮⋮) on the left of each page row — see Reorder items in the section menu. To nest a page as a sub-item under a parent (creating a sub-menu), use the page row's Action menu (⋯) and choose Make sub item — see Creating Sub-menus for Page Sections.
What is the difference between unpublishing and deleting a category, section, or page?
What is the difference between unpublishing and deleting a category, section, or page?
Unpublishing changes a category, section, or page status to unpublished, immediately hiding it and all nested sub-pages from visitors on the live website. However, all content, blocks, and settings remain fully saved in the CMS so you can edit and republish them later.
Deleting permanently removes the category, section, or page from your CMS site tree. To permanently delete an unused section or category (such as legacy clubs or obsolete departments), click the row's kebab menu (⋯) and select Delete. Confirm the deletion prompt to remove it permanently.
Why is my code being removed from the Source Code page option?
Why is my code being removed from the Source Code page option?
For your security, our system automatically reviews embed code to protect against potential vulnerabilities. Only clean HTML and inline CSS are permitted in content blocks; JavaScript, script tags, and external stylesheet links are filtered out.
If you need help implementing specific embed code that's being filtered, open a ticket via Eddy with the complete embed code you'd like to use — the Edlio Support team will work with you to safely implement your integration while maintaining appropriate security standards.
Why isn't my code working when added to the Source Code page option?
Why isn't my code working when added to the Source Code page option?
Third-party embed codes may not function properly when implemented through our source code editor due to platform security measures and compatibility requirements. To resolve this, first verify with your code provider that you're using their recommended implementation method for similar platforms.
If issues persist, open a ticket via Eddy with the complete, unmodified embed code and the provider's installation documentation attached.
Page Blocks
What blocks can I add to a page?
What blocks can I add to a page?
Click + Add in any layout zone or hover between existing blocks to open the Add Page Block modal. You'll see 10 block types:
Content — rich text, headings, images, and embedded media
Photos — single photos or photo collections
Files — downloadable documents and attachments
Supply Lists — classroom/department supply lists
Buttons — call-to-action buttons linking to internal or external URLs
Links — a topic pulled from the Links feature, displayed as a list or buttons
News — dynamic feed pulled from a news category
Events — upcoming events pulled from a school calendar
Staff — a curated list of staff members
Staff Block — an auto-updating or curated staff directory block with filter rules
How do I add a block between existing blocks without dragging?
How do I add a block between existing blocks without dragging?
Hover your cursor over the divider line between any two existing blocks on your page. An inline + Add button will appear. Click it to open the Add Page Block modal and insert a new block directly at that exact position, eliminating the need to add blocks at the bottom of the page and drag them up.
How do automated filter rules work in a Staff Block?
How do automated filter rules work in a Staff Block?
When adding or editing a Staff Block, open the Manage Staff List modal. You can choose between two modes:
Display staff with these attributes: Automatically populates staff members matching your chosen User Type (e.g., Teachers) and/or Position (e.g., Counselor, Grade 5). The block updates automatically as staff members join or change roles in User Management.
Choose which staff to display: Manually hand-pick specific staff members from a list.
Why doesn't the Hero zone show all 10 block types?
Why doesn't the Hero zone show all 10 block types?
The Hero zone at the top of a page has a curated set of 5 block types: Content, Photos, Section Menu, Buttons, and Links. The remaining blocks — Files, Supply Lists, News, Events, Staff, and Staff Block — are page-body only and don't appear in the Hero zone Add Block modal.
If you want News, Events, or a Files block to appear near the top of the page, add it to the Top Column Zone directly beneath the title or into the main content area below the Hero zone.
Why don't I see News and Events options on my Personal Page?
Why don't I see News and Events options on my Personal Page?
News and Events blocks are available on Category Pages only — not Personal Pages (such as teacher classroom pages). This applies to all page blocks on Personal Pages. Teachers looking to share news and updates with families can check out Newsletters or post updates directly within their Personal Page content blocks.
Can I align my Buttons or Links blocks?
Can I align my Buttons or Links blocks?
Yes. Button blocks support left, center, or right alignment in the Button Block Settings (gear icon). Links blocks with the Buttons layout also support left/center/right alignment under Menu Style settings. Center is the default in both cases.
See Add buttons and Add link blocks for the full settings walkthroughs.
Page Layouts
What page layouts are available?
What page layouts are available?
There are 5 page layouts, all of which include a Hero zone at the top, a Top Column Zone spanning full-width above split columns, and a full-width zone at the bottom:
Full width — single column, full width through the middle of the page
50/50 — two equal columns
25/75 — narrow left column, wide right column
75/25 — wide left column, narrow right column
33/33/33 — three equal columns
Set the default layout for new pages in Settings → Pages. Individual pages can override the default with the Layout ▾ dropdown in the page editor. All layouts adjust responsively for phones and tablets — columns stack cleanly on smaller screens.
What is the Top Column Zone on multi-column layouts?
What is the Top Column Zone on multi-column layouts?
On multi-column layouts (50/50, 25/75, 75/25, and 33/33/33), the Top Column Zone is a single full-width zone sitting directly below the page title and above the split columns. It allows you to place intro paragraphs, banner images, or full-width buttons across the top of your page without forcing the rest of your content into a single column or restructuring your template.
What happens to my existing pages if I change the default layout?
What happens to my existing pages if I change the default layout?
Changing the default layout in Settings → Pages only affects future pages. Existing pages keep their current layout unless you explicitly apply the change.
To bulk-change page layouts for every existing page, use the Change existing pages to match default layout button under Settings → Pages → Page Layouts.
Why blocks usually stay put: on a layout change (single page or bulk), the CMS preserves block location/zone information so you do not accidentally lose placement data when many pages change at once.
Important: switching a page to a different layout may still hide content that does not map into the new layout (for example, blocks in a third column when bulk-changing to a 50/50 layout). Spot-check important pages after a bulk change. Full walkthrough: Managing Your Pages Settings and Page layout.
How do I bulk-change page layouts across the site?
How do I bulk-change page layouts across the site?
1. Open Settings → Pages (from the hamburger menu → Settings → Pages tab, or from the Pages feature → Settings).
2. Under Page Layouts, select the default layout thumbnail you want.
3. Click Change existing pages to match default layout.
4. Review a sample of critical pages — layout change preserves block-location data, but content in zones that do not exist in the new layout can be hidden until you move or re-home those blocks.
You can still override any individual page with the Layout ▾ control in the page editor.
Publishing and Managing Pages
What's the difference between Save Draft and Publish?
What's the difference between Save Draft and Publish?
When you edit a page, you have a two-stage flow:
Save Draft stores your changes without making them visible to the public. You can come back, preview, and continue editing.
Publish makes the saved changes live on your public site.
If you're partway through a long edit or want a colleague to review before launch, use Save Draft. When everything looks right, click Publish.
What can I do from the page Actions menu?
What can I do from the page Actions menu?
Each page row in the Pages list has an Actions menu (the kebab ⋯ icon on the right). Options include:
Edit — open the page editor
Make sub item / Make parent item — change hierarchy in the section menu
Preview — see the page as it will appear publicly across desktop, tablet, and mobile views
Public View — open the live page in a new browser tab
Add to Site Navigation — surface the page in your main site nav menu
Publish History — see prior published versions and timestamps
Unpublish — take the page off the public site without deleting it from the CMS
Copy — duplicate the page and its content blocks
Move — relocate the page to a different section or category
Delete — permanently remove the page
Public Site Display & Troubleshooting
Can I customize or shorten a page URL?
Can I customize or shorten a page URL?
Yes. You can customize a page's URL slug in Page Settings > Friendly URL. For example, changing a generic URL to /admissions.
For administrators managing shortened vanity URLs or redirects from old website domains, we strongly recommend using the Redirects feature under Page Management > Redirects. It provides centralized management in one place without altering individual page settings.
I published a page, but I'm getting a 404 Not Found message. Why?
I published a page, but I'm getting a 404 Not Found message. Why?
If a published page returns a 404 "Not Found" error, the most common cause is an unpublished parent section or category. In the Edlio CMS, publishing status cascades downward — when a parent section is set to Unpublished, all pages inside it inherit that unpublished status regardless of their individual publish settings.
To resolve this, navigate to the parent category and section in Pages, check the status indicator, and set the parent to Published. This immediately restores public access to all properly published pages inside it.
I deleted or unpublished pages, but they still show up in our site's search.
I deleted or unpublished pages, but they still show up in our site's search.
If outdated content is still appearing in site search results — for example, newly deleted or unpublished pages — your site's search index may simply need a refresh.
To request a reindex, open a ticket via Eddy. Include the specific pages or URLs still appearing in search and the date you removed or unpublished them — that detail helps the Edlio Support team quickly prioritize and complete the reindex.
Can I add a tracking pixel, Meta Pixel, or Google Tag Manager to a page?
No, tracking pixels and custom script tags cannot be added directly to pages by website administrators. For security reasons, the Edlio CMS editor automatically strips raw <script> tags, tracking code, and third-party tracking pixels pasted into Content Blocks or page source code.
If your school or district requires a site-wide tracking pixel or tag management container:
Google Analytics 4 (GA4): Can be configured by an administrator in Settings → Google Analytics. See Add Google Analytics to your site.
Google Tag Manager (GTM) or Meta Pixel: Requires technical review and header placement by Edlio Support. Message Eddy in your CMS dashboard to submit your tracking container ID and script requirements for support engineering review.
