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Pages FAQs

Frequently Asked Questions regarding Pages

Updated over 2 months ago

General

How can I add items to the page's side menu?

When editing a page, the menu you see on the side is the 'Section Menu.' This menu displays all pages within the current section and remains consistent as you navigate between pages in the same section.

How can I add items to the section menu?

To add items to the Section Menu: Create a new page or add a link to an existing page within the current section. Any pages added to this section will automatically appear in the Section Menu.

Why is my code being removed from the source code page option?

For your security, our system automatically reviews embed code to protect against potential vulnerabilities. If you find that portions of your embed code have been filtered out during implementation, this is part of our proactive security measures designed to safeguard your site and its visitors. Our Support Team is available to assist with implementing your specific embed requirements—simply reach out with the complete embed code you'd like to use, and our specialists will work with you to safely implement your integration while maintaining appropriate security standards.

Why isn't my code working when added to the Source Code page option?

Third-party embed codes may not function properly when implemented through our source code editor due to platform security measures and compatibility requirements. To resolve this, first verify with your code provider that you're using their recommended implementation method for similar platforms. If issues persist, contact our Support Team with your complete, unmodified embed code and the provider's installation documentation.


Public Site Display

Can I shorten a page URL?

Our platform offers two methods for creating shorter, more user-friendly URLs for your pages: customizing each page's "friendly URL" setting or implementing redirects through our Redirects feature. While both options achieve similar results, we strongly recommend using the redirect feature for website administrators seeking efficient long-term management. The redirect feature provides centralized control over all your shortened URLs in one dashboard, eliminates the need to modify individual page settings when URL strategies change, and produces shorter overall URL structures.

I deleted/unpublished pages but they still show up on our page's search

If you notice outdated content appearing in search results, such as unpublished or deleted pages still being displayed, your site's search index may need refreshing. To resolve this issue, please contact our Support Team to request a website reindex. When submitting your request, be sure to include specific details about the search inconsistencies you're experiencing (e.g., which deleted pages are still appearing, when content was removed, or what search terms are returning outdated results). This information helps our technical team understand the scope of the issue and prioritize your reindex appropriately. A comprehensive reindex will synchronize your search results with your current site content, ensuring visitors receive accurate and relevant search outcomes that reflect your most recent site updates.

I published a page, but I am getting a 404 not found message.

If you've published a page but visitors are encountering a 404 "Not Found" error when attempting to access it, the most likely cause is an unpublished parent section. In our content management system's hierarchical structure, publishing status flows downward—when a section is unpublished, all pages within that section automatically inherit this unpublished status, regardless of their individual publish settings. To resolve this issue, navigate to the parent section containing your page and verify its publication status. Simply publishing the parent section will restore access to all properly published pages within it, eliminating the 404 errors without requiring any changes to the individual pages themselves.

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