What are User Requests?
User requests are formal submissions made by users who either:
Need a new account (Account Creation Request)
Need additional permissions (Privilege Request)
Types of Requests
Account Creation Requests
When your site uses Google or Microsoft SSO and is configured to require approval for new accounts, users logging in for the first time will be prompted to submit an account creation request.
What happens when a user submits an account creation request:
The user account is created in a disabled state
The user cannot access the site until an administrator approves their request
Website administrators receive an email notification about the pending request
Privilege Requests
Users may need additional permissions to complete specific tasks on your site. Privilege requests can be submitted:
By existing users from their profile page
By new users logging in via SSO on sites configured for automatic account creation
What happens when a user submits a privilege request:
The user's current permissions remain unchanged
Website administrators receive an email notification about the pending request
No changes are made until an administrator reviews and approves the request
Handling User Requests
Notification Process
When a user submits either type of request:
All website administrators receive an email notification
The email contains a direct "Manage Permissions" link to review the request
Finding Pending Requests
Website administrators can view all pending requests through the User Management section:
Access User Management from the admin menu
Pending requests are clearly marked with an "Account Request" or "Privilege Request" badge
Use the "Account / Privilege Request" filter to show only users with pending requests
From a user's profile page, select "Review Account Request" or "Review Privilege Request" from the Actions menu
Reviewing Privilege Requests
When reviewing a privilege request, you'll see:
The privileges requested by the user (highlighted in BOLD)
Options to add or remove privileges as needed
You have three options:
Update Privileges: Apply the selected privileges to the user
Clear Privilege Request: Delete the request without changing privileges
Cancel: Return to User Management without making changes
Reviewing Account Requests
When reviewing an account creation request, you'll see:
User information
Options to grant various privileges
You have three options:
Approve: Enable the user account with the selected privileges (user will be notified)
Deny: Keep the account disabled and delete the request (user will not be notified)
Cancel: Return to User Management without making changes
Important Note About Administrator Privileges
Only Super Administrators can designate another user as a Website Administrator. If you're a Website Administrator reviewing a request that requires administrator privileges, contact a Super Administrator in your organization for assistance.
For more information about account types and permission levels, see our Account Types Guide.