Dashboard Overview
The Chatbot Dashboard serves as your central hub for managing all aspects of your school's AI chatbot. From here, you can monitor live status, review conversations, analyze feedback, and access customization options.
Key Dashboard Components
Chatbot Status Indicator
At the top of the dashboard, you'll see the current status of your chatbot:
Green indicator with "Chatbot is LIVE": Your chatbot is active and visible on your website
Red indicator with "Chatbot is OFFLINE": Your chatbot is not currently visible to website visitors
Last indexed timestamp: Shows when the chatbot last updated its knowledge base from your website
Visibility Toggle
The "Visible to Public" toggle switch in the upper right corner allows you to instantly control whether your chatbot appears on your website. Toggle it on (blue) to make the chatbot visible, or off (gray) to hide it from visitors.
Performance Analytics Dashboard
The Chatbot Dashboard includes a comprehensive Summary section that provides key metrics to measure your chatbot's effectiveness and impact on school operations:
Satisfaction Rating
Displays the overall satisfaction percentage based on visitor feedback (thumbs up/down) across all conversations. This metric helps you understand how well the chatbot is meeting visitor needs and answering their questions accurately.
Parent Calls Deflected
Shows the total number of chatbot conversations, representing inquiries that were handled automatically without requiring staff intervention. Each conversation represents a potential phone call, email, or office visit that your staff didn't need to handle directly.
Hours Saved
Calculates the cumulative duration of all chatbot conversations, reflecting the approximate amount of staff time saved from answering routine questions. This metric helps demonstrate the tangible time savings and ROI of your chatbot implementation.
These analytics update in real-time as visitors interact with your chatbot, giving you immediate insights into usage patterns and the value being delivered to your school community.
Conversation Management
All Conversations View
The main dashboard displays all chatbot conversations in a comprehensive table format with the following information:
User's Question: The initial query that started each conversation
Feedback: Shows whether users provided positive (thumbs up) or negative (thumbs down) feedback, or "no feedback" if none was given
Duration: The length of each chat session (displayed in minutes and seconds)
Time: The exact date and timestamp when each conversation occurred
Accessing Individual Conversations
To view the complete details of any conversation:
Click on the View Icon on any User's Question in the conversation list
This will open the full chat transcript showing:
The complete conversation between the visitor and chatbot
All questions asked and responses provided
The exact timing of each message
Any feedback provided by the user
Search and Filter Options
Use the Search by... field to quickly find specific conversations by keywords
The All Ratings dropdown allows you to filter conversations by feedback type (positive, negative, or no feedback)
Quick Actions
Customize Button
Located in the top right corner, the Customize button provides instant access to your chatbot configuration settings. Click here to modify your chatbot's name, welcome message, appearance, and other settings.
Using Dashboard Insights
The dashboard helps you:
Monitor Usage: Track how often visitors interact with your chatbot
Identify Common Questions: Review frequently asked questions to understand what information visitors need most
Evaluate Performance: Use feedback indicators to gauge user satisfaction
Improve Content: Identify gaps in your chatbot's knowledge based on unanswered or poorly rated conversations
Best Practices
Regular Review: Check your dashboard weekly to stay informed about visitor interactions
Feedback Analysis: Pay special attention to conversations with negative feedback to identify areas for improvement
Response Time Monitoring: Note conversation durations to ensure the chatbot is providing efficient assistance
Pattern Recognition: Look for recurring questions that might indicate a need to update your website content or chatbot responses
Privacy and Data
All conversation data is stored securely and only accessible through your admin dashboard. The dashboard displays visitor questions but does not collect or display any personally identifiable information from website visitors.
For additional support or questions about the Chatbot Dashboard, please contact Edlio support or consult the Help Center for more detailed guides.