If you don't see the Eddy chat icon, this typically occurs due to JavaScript or network restrictions.
Common Causes:
JavaScript disabled in browser settings
Ad blockers interfering with the launcher
Network restrictions blocking required domains
Solutions:
Enable JavaScript: Verify JavaScript is enabled for your admin site in browser settings
Configure Ad Blockers: Add your admin site URL to ad blocker exclusions or temporarily disable while using the admin site
Network Allowlisting: For networks with security restrictions, contact your IT department to whitelist:
IP Addresses:
34.231.68.152
34.197.76.213
35.171.78.91
35.169.138.21
52.70.27.159
52.44.63.161
Domains:
*.intercom.io
*.intercom.com
*.intercomcdn.com
wss://*.intercom.io (WebSocket connections)
Note: Networks blocking Google Tag Manager may experience issues loading the support launcher.
After adjusting these settings, refresh your admin page and the support launcher should appear.