If your school or district is moving to a different website vendor, this article walks through what you'll need from Edlio — specifically your DNS records (if Edlio manages your DNS) and your domain transfer info.
📧 DNS-specific questions? Email Edlio's DNS team directly at [email protected] for help with nameservers, DNS records, email authentication (SPF/DKIM/DMARC/MX), domain transfers, or SSL setup. For general support, you can also open a ticket through Eddy in your admin dashboard.
How to start
Submit a ticket through Eddy (Edlio's AI support assistant in your admin dashboard) letting Edlio Support know you're moving. The ticket kicks off the offboarding process. See "How to submit the ticket" below for the full Eddy flow.
Once Support has confirmation that the transfer is moving forward, you'll receive the information described below.
What you'll receive from Edlio
Your current DNS records (if Edlio manages your DNS)
If your domain is on Edlio's nameservers (ns1.edlio.com and ns2.edlio.com), Edlio currently holds the authoritative copy of your DNS records. Once the transfer is moving forward, Edlio Support will send you a complete list of those records so you (or your new vendor) can recreate them at the new DNS provider.
If you're not sure whether Edlio manages your DNS, run a WHOIS lookup at ICANN Lookup and check the Name Servers field. If you see ns1.edlio.com / ns2.edlio.com, Edlio manages your DNS. If you see anything else, your DNS is already managed elsewhere and there are no records to retrieve from Edlio.
Domain transfer information
If Edlio is also the registrar for your domain, you'll need information to transfer it to your new registrar. What we send depends on where your domain is registered:
Domains not registered with GoDaddy — Edlio will send you an EPP code (also called an "authorization code" or "transfer code"). You'll enter this code at your new registrar to initiate the transfer.
Domains registered with GoDaddy — Edlio will request the email address associated with your GoDaddy account and your GoDaddy customer number. With that information, the GoDaddy-side transfer process can be initiated correctly.
In your initial Eddy ticket, it helps to mention which registrar your domain is with (or that you don't know — Edlio Support can check) so we can prepare the right information up front.
How to submit the ticket
Edlio Support tickets are submitted through Eddy, Edlio's AI support assistant, directly inside your CMS admin dashboard.
Step 1: Open Eddy in your admin dashboard
Log into your Edlio admin site and click the Eddy chat icon in the bottom-right corner of the screen.
If you don't see the chat icon, your browser may have JavaScript disabled or an ad-blocker active. See the troubleshooting steps on the Edlio support page under "Support Launcher Not Appearing."
Step 2: Describe what you need
Click Ask a Question and type a request like:
"Our school is moving away from Edlio. Please send the DNS records you currently manage for our domain and the information we'll need to transfer the domain."
Eddy may suggest knowledge-base articles first. To skip to a ticket, continue the conversation — Eddy will connect you with the support team.
Step 3: Include this information in the ticket
So Edlio Support can prepare the right materials, include:
Your school or district name and website URL.
Where your domain is registered (e.g. GoDaddy, Namecheap, Network Solutions) — or note that you're not sure and Support can check.
Your target move date if you have one, so Support can sequence things appropriately.
Who your new website vendor or DNS provider is, if you already know — sometimes Support can help with one or two specifics on the receiving side.
Step 4: Submit the ticket
Eddy will generate the ticket with your conversation details and hand it to the Edlio Support team. You'll receive email confirmation and can track ticket status from the Tickets panel inside Eddy.
Step 5: What happens next
Edlio Support will respond with next steps and the information described above (your DNS records and/or the domain transfer information appropriate to your registrar).
After the transfer
Once your new vendor's DNS records are in place and the domain has transferred:
Update your domain's nameservers at the registrar to point to your new vendor (or your new DNS provider). This is the change that actually switches DNS authority away from Edlio.
Allow up to 48 hours for global DNS propagation — though most of the internet typically sees the change within a few hours.
If you have email authentication records (SPF, DKIM, DMARC, MX) currently with Edlio-managed DNS, make sure they're recreated at the new DNS provider before you cut over — otherwise outbound mail may be flagged or rejected during the gap.