Overview and Management
The "New Message" feature in the Edlio Mobile App allows you to send communications to your school community through multiple channels. This guide provides step-by-step instructions for creating and sending messages effectively.
Accessing the New Message Feature
Log in to your EdlioApp admin panel at edlioapp.com
2. Navigate to Mass Communication on the dashboard
3. Click New Message from the Mass Communication dashboard
Creating a New Message
The message creation process is organized into four steps:
Channels - Select how your message will be delivered
Targets - Choose who will receive your message
Compose - Create your message content
Send - Review and deliver your message
Step 1: Selecting Channels
In this step, you'll choose which communication methods to use for your message:
Enter a descriptive name for your message in the "Name" field (this will only be visible in the reports)
Select one or more channels:
App - Sends a push notification to the mobile app
Email - Delivers your message via email
Text - Sends an SMS text message
Voice - Delivers an automated voice call
Social - Posts to connected social media accounts
3. Click Continue to proceed to the next step
Note: The channels available to you may vary depending on your organization's settings and permissions.
Step 2: Selecting Targets
In this step, you'll specify who should receive your message:
App Tab
Select from the targeting options:
All Users - Send to everyone in your organization
Roles - Target specific user roles (Students, Parents/Guardians, Teachers, Administrators)
Target Lists - Select from custom lists you've created
Categories - Choose from subscription-based categories
For each target type you select, choose the specific groups or individuals
Review your selected audience in the summary panel after you click Continue
Email, Text, Voice Tab
Select from the targeting options:
Default Language: The system will translate the messages to the home language set for each user (only if there is one set, if not it will use the default language shown here)
Target Lists - Select from custom lists you've created
Review your selected audience in the summary panel
4. Click Continue to proceed to the next step
Step 3: Composing Your Message
In this step, you'll create the content for your message:
Enter a Title for your message
Please Note: Your message will carry over to each channel for you to edit as needed
2. Compose your message body using the rich text editor
3. For App notifications:
Keep messages concise
Use clear action words
4. For Email messages:
Format text using the toolbar options
Add images by clicking the image icon
Insert links using the link tool
Add attachments if needed (note file size limits)
5. For Text and Voice messages:
Keep content brief and essential
Avoid special characters that may not translate properly
6. For Social posts:
Check character limits for each platform
Consider how media will display
7. Click Continue to proceed to the next step
Step 4: Sending Your Message
In this final step, you'll review and schedule your message:
Review your message details:
Selected channels
Target audience
Message content
Choose when to send your message:
Send Now - Deliver immediately
Schedule - Set a future date and time
For scheduled messages:
Select a date from the calendar
Choose a time
Verify your time zone setting
Click Send or Save Draft to finalize
Reviewing Message Status
After sending or scheduling:
You'll see a confirmation screen with message details
The message will appear in your "View Messages" list
3. Status indicators will show if the message is:
Scheduled
In progress
Sent
Failed
Advanced Features & Tips
Optimizing Multi-Channel Messages
When using multiple channels for the same message:
The basic message will be shared across all channels
Customize channel-specific content by selecting each channel tab during composition
Optimize for each channel's strengths:
App notifications: brief, actionable
Email: detailed information and attachments
Text: critical, time-sensitive information
Voice: concise, clearly pronounced information
Using Rich Media
Enhance email messages with multimedia:
Images:
Click the image icon in the toolbar
Upload a new image or select from library
Set alt text for accessibility
Adjust size and alignment
Videos:
Use the embed option in the toolbar
Paste video link (YouTube, Vimeo, etc.)
Set display options
Attachments:
Click the attachment icon
Upload files (PDF, Word, Excel, etc.)
Note the file size limitations
Message Templates for Consistency
Save time and ensure consistency with templates:
Create templates for recurring message types
Apply templates from the dropdown during composition
Customize the template content as needed for specific messages
