Overview
Eddy is Edlio's AI assistant designed to provide quick answers and streamlined support for your school's content management needs. Through natural conversation, Eddy helps you resolve questions instantly or connects you with our support team when additional assistance is required.
Key Benefits
24/7 availability for immediate assistance
Instant responses to common questions
Streamlined ticket submission with conversation context
Consistent guidance through Edlio's features
Best Practices for Using Eddy
Provide clear, specific descriptions of your issue
Include relevant details such as page URLs or error messages
Rephrase your question if Eddy doesn't understand initially
Have screenshots ready for complex issues requiring ticket submission
Accessing Eddy
To access Eddy, log in to your Edlio administrator dashboard and locate the chat icon in the bottom right corner of your screen.
How to Use Eddy
Step 1: Launch the Support Portal
Click the Eddy chat icon to open the support portal. You can either:
Search existing knowledge base articles
Click "Ask a Question" to speak directly with Eddy
Step 2: Submit Your Question
Type your question using natural language. Be specific to receive the most accurate assistance. Examples include:
"I need help updating my school calendar"
"How do I add a new site navigation link?"
"How do I upload a new image to my shuffle?"
Step 3: Receive Instant Answers
Eddy will analyze your question and provide immediate answers from Edlio's knowledge base, saving you time waiting for support team responses.
Step 4: Get Additional Support
After receiving Eddy's response, you can:
Indicate whether the answer was helpful
Request additional tailored support from Eddy
Submit a support ticket with your conversation details automatically included to the support team for help with complex requests.
Step 5: Track Your Support Request
Monitor ticket status through the "Tickets" section in the Edlio support panel. You'll also receive email updates regarding your ticket progress.
